About ATB Technologies:

ATB Technologies, a leading Managed Service Provider (MSP), is expanding its horizons and seeking a dynamic Account Manager to join our team. We specialize in delivering top-tier IT solutions to small and medium-sized businesses. At ATB, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

Join us in this exciting phase of growth and be a key player in driving client success and account growth. This role serves as a liaison between internal technical and client management teams to provide the support needed to help each client grow with the aid of technology. This role is responsible for client success, retention and account growth, serving as a brand ambassador for the organization.

An ideal candidate has a passion for technology, complemented by a solid understanding of processes and procedures, especially in the context of small businesses. We take pride in our culture of tenure, offering long-term career opportunities. We are looking for individuals who may be interested in establishing a lasting and fulfilling career with us.

Main Responsibilities:

Client Success, Retention and Account Growth

• Liaison between internal tech team and clients
• Provide Quarterly Business Reviews - Local Travel Required
• SOFT Consultative Selling to Small/Medium Size Businesses
• Provide Quotes and Contract Renewals

Main Requirements:

• Technical Aptitude - Knowledgeable on configurations, terminology, all things IT
• Extremely Detail Oriented - Capable of managing multiple projects and maintaining accuracy
• Intrinsic Motivation - Self-driven and proactive in achieving goals with minimal oversight
• Solution Sales Minded - Always seeking growth - Being a *Solution Provider*

Full Responsibilities:

• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services, ensuring high satisfaction, engagement, and support to clients through proactive communication

• Serve as an escalation point for account management problems and/or client issues and communications

• Assist in identifying and investigating potential project and support needs

• Introduce IT solutions to customers that will positively impact their day-to-day work

• Provide ad-hoc reporting to customers utilizing internal tools

• Provide hardware/software procurement support and quoting

• Working relationship with vendors to assist customers with solution requests

• Assist with service level tracking and reporting

Full Qualifications:

• Ability to manage multiple clients within varying verticals

• Experience preferred in supporting/selling Microsoft products, servers, networks and desktops

• Professional oral/written communication, experience in executive-level presentation and rapport

• Conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.

• Understanding of Urgency - Keeping projects on time, mindful of moving parts and external vendors, prioritizing effectively to meet client needs.

• Adaptability: this is a fast-moving, dynamic environment — the ability to adjust to changing priorities is required

· Proficiency in articulating technical concepts to clients with clarity. For instance, a deep understanding of essential components such as MFAs, directory services, and cloud computing.

What ATB Technologies brings to the table:

• Competitive compensation package, with a full employee benefits package.
• A collaborative, flexible, innovative supportive culture – STL Best Places to Work, INC Best Places to Work, MSP 500.
• Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays.
• Company-paid lunch three days per week.
• Employer-Paid Employee Health/Dental/Vision Benefits

To Apply:

If you are a proactive, client-focused individual with a technical aptitude and a passion for delivering IT solutions, we invite you to apply. Join ATB Technologies and be part of a dynamic team committed to client success and innovation in the IT industry.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Travel requirement:

• Travel

Ability to Relocate:

• Chesterfield, MO 63017: Relocate before starting work (Required)

Work Location: In person